Returns & Exchange

International Returns

If you are from outside of the United States and are making a return, please ensure you write "RETURNING GOODS" on the outside parcel to avoid the US customs office holding the parcel for inspection.

Refund

Refunds will be processed within approximately 10-15 business days (Monday-Friday, excluding public holidays).

You will receive your refund in the original form of payment. We cannot refund to a different bank, card, or provider.

Refunds can take a few days to be processed by banks and providers. If you have not received your refund after 10-15 business days of it being delivered back to us, please contact your bank/provider to see if there have been any issues. If you have done thing and you still wish to query your refund, please email [email protected].

Exchange

Items can only be exchanged for another item of the same value. 
Exchanged items cannot be refunded.

We only offer Exchanges for US customers. International customers will need to return for refund and place a new order.

The cost of returning an item for exchange is the responsibility of the customer and will not be provided or reimbursed by Lycrafts.

Request a Return

If you have read and understood our Returns Policy above, please email [email protected] to request a return, the correct returns address will then be provided to you